When the agent accepts a browser synchronization session, a chat session is also created so the web customer and agent may discuss what is going on.\n\tNOTE: AT THIS TIME, COLLABORATION ONLY WORKS IN IE - and the .NET framework must be installed as well. the pilot light goes on but the second you remove your finger it goes off. { Maximize Output. } I have been without hot water for a week. hWnd.document.close(); My installer tried calling the number on the unit but you were closed at 10:45 pm. firstLoad = false; Review #2334731 is a subjective opinion of poster. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. Which one will give you those burning showers you love, and which one… } Check our FAQ. Rheem 3 in. j_span_instructions.value = desc; Unless, that is, you don’t mind feeling like you’re taking a shower with just melted arctic ice. doInteract (); j_iType.selectedIndex = 0; Rheem Water Heater Troubleshooting. var desc = 'Note: Parties that use this browser are referred to as "applet users" or "web customers". oldiType = ""; var net = new Option(".Net","net"); Have questions, or need some help with a Rheem tankless product? setSubCookie(demoCookie,"doEmbed", j_doEmbed); document.cookie = "cookies=true"; desc += '\nChat is a text based conversation between two or more parties. Meet the Most Efficient Water Heater Available Richmond Hybrid Electric Water Heaters Learn More Count On Great Savings & Continuous Hot Water Learn More Richmond Tankless Electric Water Heaters Partnership That's True To Its Word interested in one of our products? init(); 1) Regular flushing is a must for longevity and reliability. function reportMove() var j_doDebug = document.getElementById("doDebug"); Review #2236621 is a subjective opinion of poster. The Rheem cost more money but from the picture it looked like it was different than the 44043PR so I thought it was needed for the Rheem tankless water heater. Available between 7:30AM – 5PM Central Standard Time (CST) Original review: Dec. 15, 2020. '; //made up for quick chat initiation Review #2121889 is a subjective opinion of poster. Contact Rheem customer service. Rheem Tankless Water Heater Customer Service is available 7 days a week/7 a.m. to 7 p.m. Central Time. { if (j_doApplet) var j_iQueue = document.getElementById("iQueue"); Review #2144221 is a subjective opinion of poster. // display the description using w3c DOM Still don't know how long we have to wait to solve this issue. I have had the same problem with Rheem Customer service... Long hold times on the phone, no flexibility to provide parts. } Rheem will be the premier customer experience provider of all water heating solutions. if (j_iImp.value == "") j_iImp.value="dhtml"; No Hot Water . var j_doApplet = eval(j_iImp.value == "java" || j_iImp.value == "javaE"); { else if (j_iType.value== "instantquestion") } Find helpful customer reviews and review ratings for Rheem RTG20220AB Webstone Tankless Water Heater Service Valve Kit, Clean Brass at Amazon.com. { else var str = getHTMLString(); I bought my water heater back in 1997 and today, 23 years later I have the need to replace it. { Read honest and … Tankless Solutions. Both arrived together and quickly, separately but well packaged. Tech came to check and ordered a part.after 4 days came back to fix, but found part was wrong. var j_doApplet = eval(j_iImp.value == "java" || j_iImp.value == "javaE"); } No hot water. // now eval the status so that we have to make less changes to the original code d_iImp.options.add(net,2); } Very unhappy customer!!! if (j_doEmbed && !j_doApplet) { Rheem will be the premier customer experience provider of all water heating solutions. Pissed Consumer © 2021 All var noCookie = false; if (document.cookie == "") As a result, they don’t typically work for more than one device at a time, but they do work continuously. Rheem customer service very very poor and almost 25-30 minutes hold time. { You can call Rheem at (479) 648-4900 phone number, write an email, fill out a contact form on their website www.rheem.com, or write a letter to Rheem Manufacturing Company, 1100 Abernathy Road, Suite 1400, Atlanta, Georgia, 30328, United States. function dataChanged () outputSampleCode (); d_iImp.options.add(java,3); I tried local plumbers but one carries parts and they all said it was junk. function doLogin() [Rheem] Customer service options are available, please call 1-866-720-2076 (this number is only for tankless water heater customer support; for HVAC-based customer support, please reach out to your local independent Rheem Pro with all service-related questions. '; IC 2.3 allows for the ability to initiate chat conferences with multiple agents and a web customer.\nNote: Opera users may need to turn their progress bar off - View-> Progress Bar -> Off'; Rheem offers flexible customer service options. var j_doApplet = eval(j_iImp.value == "java" || j_iImp.value == "javaE"); } windowFeatures = "width=800,height=550,dependent=no,toolbar=yes,location=no,directories=no,status=yes,menubar=yes,scrollbars=yes,resizable=yes"; return str; setSubCookie(demoCookie,"iImp",j_iImp.value); function doInteract () var j_iQueue = document.getElementById("iQueue"); Horizontal Stainless Steel Concentric Termination Vent Kit for Mid Efficiency Tankless Gas Water Heaters User's recommendation: Dont buy rheem water heater s. User's recommendation: Don't buy a Rheem product. oldiImp = j_iImp.value; x 5 in. Make sure the Always allow session cookies option is enabled. Review #1747528 is a subjective opinion of poster. I only got 5 yrs. Tankless Water Heater Contact Information. d_iImp.options.add(net,0); var j_doHTML = eval(j_iImp.value == "dhtmlE" || j_iImp.value == "dhtml"); } Very poor quality and customer service. // done, now return the HTML string. When you purchase a new hot water heater you dont expect it to go out after 8 months, and then again a year later. setSubCookie(demoCookie,"iQueue", j_iQueue.value); Both of these work similarly. doSave (); desc += '\nThis interaction is fully customizable by handlers and is supported with our ACD functionality. var firstLoad = true; { var j_iQueue = document.getElementById("iQueue"); User's recommendation: Don't buy any Rheem product. } var winStyle = "resizable=yes,width=450,height=200"; What happened? if (j_iType.value == "collaboration") { desc += '\nCollaboration allows for both the web customer and the agent to view the "same" browser. { j_htmlOutput.value = str; { hWnd.document.write ("Web Interactions cannot be run without session cookies enabled. var dhtmlE = new Option("DHTML - embedded","dhtmlE"); var j_iImp = document.getElementById("iImp"); Fax: 1-800-535-9538. { } } However, I was disappointed by the fact that the service valve was not a Rheem product as described on Amazon, but rather a Webstone product. All I have had is trouble I dont have photos, but I have the bad parts. No plumbers, no customer service, NO COST! This looks like a well made unit - better than the well reviewed Stiebel Eltron - that is meant for easy servicing. { var dhtml = new Option("DHTML","dhtml"); Water heater works fine for 2 1/2 years, then quits. } oldiType = ""; Have a good day! If a customer bought the top of the line unit and it failed in the first 6 months I would think that overnight shipping would be in order. var javaE = new Option("Java - embedded","javaE"); d_iImp.options.add(dhtmlE,1); We were promised that a technician was going to contact us to set up an appointment, no one called, we waited a couple days and called again and their answer was that no techs had accepted our call, so they were going to put it out again! Water heater stopped working a year after purchased called the warranty center right away and was told that we were covered for parts and labor. document.getElementById("iType").selectedIndex = 0; Richmond offers flexible customer service options. //if (j_iQueue.value == "") j_iQueue.value = "Workgroup Queue:Marketing"; var j_iImp = document.getElementById("iImp"); oldiImp = getSubCookie(demoCookie,'iImp'); } That means it can handle more appliances. d_iImp.options.add(dhtml,0); Terrible customer service! Customer service at Rheem is unable to provide part numbers for this unit.